Frequently Asked Questions
Accounting/Billing

Q.  Where do I send payment for services?
Q.  Who handles my account?
Q.  How is the amount of the preliminary deposit       determined?
Q.  Do I have to pay a preliminary deposit each time I             initiate an investigation?
Q.  How can I get a copy of an invoice?
Q.  Who initiated the service referenced on this invoice?
Q.  Invoices for my company are being sent to the wrong       person. How do I get this corrected?
Q.  Have you received my completed New Project       Submission Form and/or preliminary deposit?
Q.  What are the payment terms for ChromaDex issued       invoices?
Q.  What are reimbursable expenses?
Q.  How do I get a purchase order number on my       invoices?
Q.  What is the part number of the product covered by       this invoice?

Q: Where do I send payment for services?

A.  Checks made payable to ChromaDex, Inc. should be sent to ChromaDex's head office at 10005 Muirlands Blvd, Suite G, First Floor, Irvine, CA 92618.   TOP

Payment instructions are located on all ChromaDex™ invoices for the convenience of our customers.  Please indicate the invoice number(s) being paid and/or the new work project number if the payment is a preliminary deposit on the project.

Q.  Who handles my account?

A.  Accounting operations are currently centralized at our corporate headquarters in Irvine , CA , USA . You will have an assigned customer service advisor who should be able to help you as necessary.   TOP

Q.  How is the amount of the preliminary deposit determined?

A.  This amount is based on the size of the proposed project.  We normally ask for at least 50% upfront.  It also depends on credit status.   TOP

Q.  Do I have to pay a preliminary deposit each time I initiate an investigation?

A.  First time customers are always expected to fully pay for all standards that are released or pay a minimum of 50% project costs upfront before any work will begin.  We have programs that allow flexibility in preliminary deposits for returning customers.  Contact your customer support agent for more information.   TOP

Q.  How can I get a copy of an invoice?

A.  ChromaDex's accounting department can email or fax the invoice at your request.  To request a copy of an invoice, simply contact us at 949-419-0288, or you can fax a request to us at 949-419-0294.   TOP

Q.  Who initiated the service referenced on this invoice?

A.  If there is no name referenced on the invoice and you do not know who at your company worked with us on this particular project, contact a customer support agent on 949-419-0288, or fax your request to 949-419-0294. TOP

Q.  Invoices for my company are being sent to the wrong person. How do I get this corrected?

A.  Send an email to customer service or contact us at 949-419-0288 and inform us of the new name and contact details for the account.   TOP

Q.  Have you received my completed New Project Submission Form and/or preliminary deposit?

A.  Contact your a customer support representative regarding the receipt of the application.     TOP

Q.  What are the payment terms for ChromaDex™ issued invoices?

A.  The payment terms is different for each customer.  Payment terms are always stated on the invoice.  The payment terms are setup at the time your account is created.  We offer several types of payment terms.  They include credit card, wire transfer, prepayment by check, or net 30.   TOP

Q.  What are reimbursable expenses?

A.  Reimbursable expenses are the out-of-pocket expenses ChromaDex™ incurs during the project investigation.  These may include materials, supplies, travel expenses, etc.   TOP

Q.  How do I get a purchase order number on my invoices?

A.  Our standard procedure is to put a customer's purchase order number on all invoices and sales orders. If for some reason you do not see your purchase order number on the invoice, please let us know.   TOP

Q.  What is the part number of the product covered by this invoice?

A.  This should be located on your invoice.  If not, check with your customer services representative.   TOP